Fachai Casino Terms & Conditions

1 Acceptance of Terms

By accessing the Fachai Casino website, creating an account, or placing a wager, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms apply to all users of the platform regardless of how they access it — browser, mobile app, or any other method.

These Terms and Conditions take precedence over any other communication, promotional material, or verbal agreement. Fachai Casino reserves the right to update these terms at any time. When changes are made, the revised version will be published on this page with an updated review date. Your continued use of the platform after any revision constitutes your acceptance of the new terms.

2 Eligibility

To register and use Fachai Casino, you must meet all of the following requirements:

• You are at least 21 years of age.
• You are accessing the platform from a location where online gaming is not prohibited by applicable law.
• You are not registered on any self-exclusion list or have otherwise voluntarily restricted yourself from gambling.
• You are acting on your own behalf and not as an agent for any third party.
• You have not been previously banned or excluded from Fachai Casino for any reason.

Fachai Casino primarily serves players based in the Philippines. It is each player's responsibility to confirm whether online gaming is permitted in their jurisdiction before registering or placing wagers. Fachai Casino does not represent or warrant that access to the platform is legal in all locations.

3 Account Registration and Security

Each player is permitted to hold only one account on Fachai Casino. Creating multiple accounts — whether under the same identity or different names — is strictly prohibited. Any duplicate accounts identified will be suspended, and funds may be subject to review.

During registration, you are required to provide accurate, complete, and current information. This includes your full name, date of birth, and a valid Philippine mobile number. You will be asked to complete KYC (Know Your Customer) identity verification by submitting a valid government-issued ID. Failure to complete verification may result in restricted access to deposits, withdrawals, or certain game types.

You are responsible for maintaining the confidentiality of your account credentials. OTP-based login is used to help secure your account. If you suspect any unauthorised access to your account, contact support immediately at [email protected]. Fachai Casino is not liable for any losses resulting from your failure to protect your login credentials.

4 Deposits and Payments

All deposits at Fachai Casino are processed in Philippine Peso (PHP). Accepted payment methods include local e-wallets such as GCash and Maya, Philippine online banking, and bank transfers. The availability of specific payment methods may vary and is displayed in the cashier section of your account.

Credit cards and cryptocurrency are not accepted as deposit methods at Fachai Casino. All funds deposited must come from a payment source that is in your own name and over which you have legitimate ownership. Deposits made from third-party accounts or payment methods belonging to another person are not permitted and may be reversed.

Minimum deposit amounts are displayed in the cashier section at the time of transaction. Fachai Casino processes deposits promptly, but processing times may vary depending on your payment provider. Fachai Casino is not liable for delays caused by third-party payment processors.

5 Withdrawals

Withdrawal requests are processed to the same payment method used for your deposit where possible. All withdrawals are made in Philippine Peso. VIP-tier members receive priority processing on withdrawal requests.

• Your account must be fully verified (KYC completed) before a withdrawal can be approved.
• Withdrawal requests are subject to standard anti-money laundering checks.
• Fachai Casino reserves the right to request additional identity documentation before releasing funds.
• Withdrawals of bonus winnings may be subject to wagering requirements, which will be specified at the time the bonus is awarded.

Fachai Casino processes withdrawal requests within standard operational timeframes. Processing times may vary depending on the payment method selected and the volume of requests being handled at a given time. Exact timelines are shown in the cashier section of your account.

6 Bonuses and Promotions

Fachai Casino may offer promotional bonuses, free game credits, cashback, or other incentive programmes from time to time. All bonuses are subject to specific terms and conditions that will be communicated at the time the offer is made.

Unless otherwise stated in the individual promotion terms, bonuses cannot be withdrawn as cash until any associated wagering requirements have been met. Fachai Casino reserves the right to modify, pause, or remove any active promotion at any time without prior notice. Abuse of promotional offers — including using multiple accounts to claim the same bonus — will result in account suspension and forfeiture of bonus funds and any winnings derived from them.

We do not publish specific bonus percentages or amounts on this page as these vary and are communicated through official offer notifications inside your account.

7 Gameplay Rules and Fair Play

All games offered on Fachai Casino — including slots, live casino, sports betting, eBingo, and table games — operate under the rules applicable to that specific game or event. By participating in any game, you agree to be bound by those rules.

The following actions are strictly prohibited and may result in immediate account suspension and voiding of winnings:

• Using automated software, bots, or scripts to interact with any game or the platform.
• Exploiting technical errors, software bugs, or misconfigured odds to gain an unfair advantage.
• Colluding with other players in a manner that gives an unfair advantage in any game.
• Placing bets or wagers that violate the specific rules of an event or game type.

All game outcomes — including slot spins, random number draws for eBingo, and live casino dealing — are determined by certified random number generators (RNG) or by physical dealing in a live environment. Fachai Casino does not manipulate outcomes in favour of the house beyond the standard house edge disclosed for each game type.

8 Responsible Gaming

Fachai Casino is committed to providing a safe and responsible gaming environment. We offer tools including deposit limits, session timers, and self-exclusion options to help players maintain control over their gaming activity.

No game outcome on Fachai Casino is guaranteed. Gaming involves financial risk and the possibility of losing the funds you wager. We strongly encourage all players to treat gaming as entertainment, set a PHP budget before each session, and never wager funds they cannot afford to lose. For guidance on responsible play and access to support resources, visit our Responsible Gaming page.

9 Account Suspension and Termination

Fachai Casino reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in circumstances including but not limited to:

• Violation of any of these Terms and Conditions.
• Suspicion of fraud, money laundering, or criminal activity.
• Providing false or misleading registration information.
• Chargebacks or payment disputes initiated against Fachai Casino.
• Breach of game-specific rules or fair play standards.

If an account is closed for a policy violation, any remaining balance may be withheld pending investigation. Where funds are determined to be legitimately owned by the player and not derived from fraudulent activity, they will be returned using the player's verified payment method.

10 Privacy and Data

By using Fachai Casino, you consent to the collection and processing of your personal data as described in our Privacy Policy. We collect only the information necessary to operate your account, verify your identity, process payments, and meet our legal obligations. We do not sell your personal data to third parties.

Account data including transaction history is retained in accordance with applicable data retention requirements. You may request access to your personal data or its deletion by contacting our support team, subject to any legal obligations that require us to retain certain records.

11 Limitation of Liability

To the maximum extent permitted by applicable law, Fachai Casino is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform — including, but not limited to, gaming losses, loss of data, or service interruptions.

Fachai Casino makes reasonable efforts to keep the platform available at all times but cannot guarantee uninterrupted access. Scheduled maintenance, technical faults, or circumstances beyond our control may result in temporary service unavailability. No compensation is payable for losses arising from platform downtime.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or any other liability that cannot be legally limited.

12 Contact Us

If you have questions about these Terms and Conditions, or need clarification on any policy, our support team is available 24 hours a day, 7 days a week.

You can reach us at: [email protected]

For concerns specifically related to responsible gaming, account self-exclusion, or gaming-related support, visit our Responsible Gaming page for dedicated resources and contact options.