This Privacy Policy explains what personal information Fachai Casino collects when you use our platform, how we use that information, who we share it with, and how we keep it secure. We encourage you to read it in full before registering.
All data transmitted between your device and Fachai Casino is encrypted via SSL. We apply industry-standard security practices to store and protect your personal information.
Fachai Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data exists to make your experience work, not to be monetised by others.
Identity verification is required to protect you from fraud and to comply with responsible gaming obligations. The documents you submit are used only for verification and are stored securely.
We collect only the information we genuinely need to operate your account, process transactions, verify your identity, and fulfil our legal obligations. Nothing more.
You can request access to your data, ask us to correct inaccuracies, or request deletion of your account and associated records, subject to any legal retention requirements.
Fachai Casino serves players based in the Philippines. Our data handling practices are aligned with the responsibilities of a platform operating in this market, protecting Filipino players first.
Fachai Casino ("we", "us", "our") operates the platform available at fachaicasino.app. This Privacy Policy describes how we collect, use, store, and protect the personal information of players who register and use our services.
We are committed to handling your personal data with care and transparency. This policy applies to all users of the Fachai Casino platform, regardless of how they access it — through a browser, mobile device, or any other method. If you have questions about anything in this policy, contact us at [email protected].
We collect personal data only when there is a legitimate reason to do so. The categories of information we may collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | During registration and KYC verification |
| Contact Data | Philippine mobile number, email address | During account registration |
| Financial Data | Deposit and withdrawal records, payment method details | When processing transactions |
| Usage Data | Games played, session duration, wager history | While using the platform |
| Technical Data | Device type, browser version, IP address, OS | Automatically on platform access |
| Communication Data | Support chat history, emails sent to us | When you contact support |
We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect information from social media profiles or third-party data brokers.
Your personal data is used for the following purposes:
We will only use your data for purposes that are compatible with the reason it was collected. We do not use your personal information for unsolicited marketing without your consent, and we do not engage in automated profiling that produces legal or similarly significant effects about you.
We retain your personal data for as long as your account is active and for a reasonable period thereafter. Once your account is closed, we retain records as required by applicable legal and regulatory obligations — including transaction records and identity verification documents.
Data held solely for operational or analytics purposes is reviewed periodically and deleted or anonymised when it is no longer needed. You may request deletion of your personal data by contacting [email protected], and we will process your request in accordance with applicable data protection requirements.
Fachai Casino uses SSL encryption on all data transmitted between your browser or device and our servers. Account access is protected by OTP-based authentication. Internally, access to player data is restricted to staff with a legitimate operational need.
Despite these safeguards, no system is completely immune to security risks. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.
As a Fachai Casino player, you have the following rights over your personal data:
To exercise any of these rights, contact us at [email protected]. We will acknowledge your request and respond within a reasonable timeframe. Requests may require identity verification before we can act on them.
Fachai Casino is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a player under 21 has registered an account, the account will be immediately suspended, any deposited funds will be returned, and all associated data will be deleted.
If you believe a minor has created an account on our platform, please notify us at [email protected] so we can investigate and take appropriate action.
Fachai Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will update the "Last reviewed" date at the top of this page and may notify active users through an in-platform notice.
Continued use of the Fachai Casino platform after any changes to this policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please contact our support team:
Email: [email protected]
We aim to respond to all privacy-related queries promptly. For account-specific data requests, identity verification may be required before we can share or act on your information.
For concerns about responsible gaming, self-exclusion, or gaming-related support resources, visit our Responsible Gaming page.
Your data is protected, your transactions are in PHP, and your account is secured from day one.