Fachai Casino FAQ

No. Fachai Casino strictly requires players to be 21 years of age or older. Age is confirmed through KYC verification using your government-issued ID. Accounts found to belong to players under 21 are immediately closed and any balance is returned.

No. Each player is allowed to hold only one Fachai Casino account. Creating duplicate accounts — whether under the same or different details — violates our Terms and Conditions. Duplicate accounts will be suspended, and any balances may be subject to review. If you've lost access to your account, contact [email protected].

We accept valid Philippine government-issued IDs: SSS ID, UMID, PhilHealth ID, Driver's License, Philippine Passport, Voter's ID, and Postal ID. The ID must be current, clearly photographed, and show your full name, photo, and date of birth. Expired IDs are not accepted.

Log in and go to your account settings to update your email address, mobile number, or password. For changes to name or date of birth — which are tied to your verified KYC — please contact [email protected] directly, as those fields require identity re-confirmation.

All transactions are in Philippine Peso. We accept local e-wallets including GCash and Maya, Philippine online banking, and bank transfers. Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods. All payment accounts must be in your own name — third-party funding is not permitted.

Withdrawal processing times vary depending on your payment method and whether your KYC verification is complete. Withdrawals cannot be processed until your identity has been verified. Once approved, funds are sent to the payment account linked to your Fachai Casino account. Contact [email protected] if a withdrawal is taking longer than expected.

No. All deposit and withdrawal methods must be registered in your own name. Third-party transactions — using a payment account belonging to a family member, friend, or anyone else — are not allowed and may result in account suspension. This policy protects both players and the integrity of the platform.

Minimum deposit amounts are displayed in the cashier section of your account in Philippine Peso. These may vary by payment method. Log in and check the cashier for current amounts. If you have trouble with a deposit, contact [email protected] and our team will assist.

Fachai Casino offers slots, live casino with real dealers, sports betting covering PBA, NBA, international football, boxing, esports, and more, eBingo, table games and poker. The full library is accessible after you've registered and completed KYC.

Slot and RNG-based games use certified random number generators to determine outcomes. Live casino results are determined by the physical actions of real dealers — dealing cards, spinning roulette wheels — streamed to you in real time. No outcome is predetermined or controllable by the player. Wins are never guaranteed.

No app download is required. Fachai Casino is fully playable through any modern mobile or desktop browser. Simply visit fachaicasino.app, log in, and start playing. The platform is optimised for mobile, so you'll have the same experience whether you're playing from Manila, Davao, Cebu, or anywhere else in the Philippines.

Every game on the platform includes a rules or information section accessible from the game interface itself. For slots, you can find paytable and rules by tapping the information icon within the game. For live casino games, rules are visible in the game lobby. If you can't find what you're looking for, contact [email protected].

The sports betting section covers basketball (PBA and NBA), international football leagues, boxing, esports, volleyball, and more. Betting markets include match results, point spreads, totals, and live in-play options for selected events. All bets are placed in Philippine Peso.

Every login uses OTP verification sent to your registered Philippine mobile number, adding a second factor beyond your password. The platform uses SSL encryption for all connections. Fachai Casino staff will never ask for your password or OTP code. If you receive any such request, do not respond and report it to [email protected] immediately.

Contact our support team at [email protected] with your registered email or mobile number. Our team will verify your identity and walk you through the recovery process. For security, we cannot discuss account details before identity is confirmed. Never use a third-party service claiming to recover Fachai Casino accounts.

Contact [email protected] immediately. If you still have access to your account, change your password right away. Our team can suspend the account, review recent login activity, and help you secure it. Report the situation only through official support channels — not on social media or third-party platforms.

Make sure your registered Philippine mobile number is active and has network signal. OTPs expire after a short window — if yours expired, request a new one. Check that you're logging in using the method that matches the OTP destination (email vs. mobile). If the problem continues, contact [email protected] for assistance.

Log in and go to Account Settings, then the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits in Philippine Peso. Reductions take effect immediately. Increasing a limit requires a cooling-off period before the change becomes active. Visit our Responsible Gaming page for full details on all available tools.

For a short break, use the cooling-off period option in your account settings — this suspends your account for a number of days you choose. For a longer or indefinite break, self-exclusion is available. Contact [email protected] to activate self-exclusion and our team will process it promptly. During self-exclusion, you cannot log in, deposit, or play.

Never. All games on Fachai Casino involve genuine financial risk and random outcomes. No result is guaranteed or predictable. Responsible gaming means treating your PHP budget as an entertainment expense — money you're comfortable losing, not money you expect to grow. If any communication claims guaranteed wins from our brand, report it to [email protected].

Stop playing for now and contact our support team at [email protected]. We can activate a cooling-off period or self-exclusion on your account immediately — no judgment, no delay. For additional help, reach out to a trusted person in your life or a counselling service. Our Responsible Gaming page has more information on the signs of a problem and the tools we offer.

All registered players are eligible for the VIP programme. As you play, you progress through VIP tiers, each offering additional perks such as higher withdrawal limits and priority support access. Your current VIP tier and progress are visible inside your account. Visit the VIP page for a breakdown of each tier and its benefits.

No separate application is needed. VIP eligibility starts automatically when you have a fully verified Fachai Casino account. Your tier progresses based on your activity on the platform. Check the VIP page for details on how tiers are calculated and what each level unlocks.